To place an order on our website, you must first create an account. Then, simply add items to your cart by clicking the "Add to cart" button. Once your cart is full, you can proceed to checkout by following the steps in the ordering process (cart, delivery address, shipping method, payment). By confirming your order, you agree to and accept our website's Terms and Conditions of Sale.

You can track your order from your customer account in the Order History section. There you can view a list of your orders and their status. The tracking link is sent by email as soon as the order is shipped. It is also available in your order details.

We do not modify orders once they are confirmed, but we can cancel them, if it is still possible, so that you can place a new order.

Cancellation will only be possible if the order is still awaiting preparation; once preparation has begun, we are no longer able to intervene and the shipment will be made.

If you haven't received a confirmation email, we recommend checking your spam folder. If you still can't find it there, please contact us using the contact form . We'll then verify that your order has been received and provide you with the relevant information.

If one of your items is missing, we invite you to contact our customer service via our contact form as soon as possible so that we can take the necessary steps.

We are sincerely sorry that you received a defective item.

To resolve this issue as quickly as possible, we invite you to contact our customer service department via the contact form , providing them with photos of the item in question, the order number and the product reference.

After analysis and confirmation, our Customer Service will send you a prepaid return label.

The refund will be issued within a maximum of 15 days after receipt of the defective item at our premises.

We are committed to resolving issues related to incorrect items as quickly as possible.

If this happens, please contact us as soon as possible using the contact form . We will ask you to return the item.

Of course, we will refund the shipping costs, if the delivery has been paid for, once we have received your package.

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In France, delivery is made with:

• Chrono2shop (to a collection point) Free for orders over €100, otherwise €3.90
• Mondial Relay (to a collection point) - Free for orders over €100 in France, otherwise €5.90
• Colissimo home delivery - no signature required - €8.50
• Chronopost - express delivery - €15

For other countries, please refer to our shipping policy page.

Delivery times after dispatch are 2 to 3 business days for standard Colissimo delivery and 3 to 5 days for Mondial Relay. For international deliveries, delivery takes between 3 and 5 days depending on the country, after dispatch.

In case of a delivery problem due to:

• in the event of the loss of your package,
• due to non-delivery of your order despite a tracking number indicating that the order has been delivered,

Please contact us so that a claim can be filed with the carrier.

Once the carrier has completed the investigation following the claim, you will receive an email informing you that:

Your order will be compensated as it has been acknowledged that a problem occurred during delivery.

or that the investigation proves that your order was indeed delivered to the address provided.

In both cases, a solution will be provided.

Rest assured, if this situation arises, we can reship your order as soon as we receive your package at our warehouse. To do so, please contact us using the contact form and provide us with your preferred reshipping address. If you would prefer a refund, please also let us know by email.

Yes, UK customers may be subject to import taxes and duties on their orders. Due to recent changes in post-Brexit customs regulations, additional charges may be applied to your parcel upon arrival in your country. These charges vary depending on the value of the goods and applicable tax laws.

Import duties and taxes are determined by your country's customs authorities. We recommend that you consult your local customs services or contact your customs office for specific information on applicable rates.

No, import taxes and duties are not included in the total amount of your order. These additional charges will be the responsibility of the customer and must be paid directly to your country's customs authorities.

Unfortunately, we cannot cancel orders due to import taxes or duties. By placing an order on our site, you accept responsibility for any such additional charges. We encourage you to familiarize yourself with local customs regulations before finalizing your purchase.